Thank you for choosing Milk & Moments!
Please view our Frequently Asked Questions pages for detailed answers to the questions we see most from customers.
Order Status and TAT
The order turn-around time (TAT) is 15-20 weeks from the time that your inclusions are received, NOT from when the order is placed. This does not include shipping time once your finished order has been shipped. The TAT is contingent on the artist's order load, and subject to change at any time should there be a necessity to do so.
To check the status of your current order, please visit the order status page on the website.
Choose your perfect Keepsake, whatever calls to you the most. If a ring is your desired Keepsake, you can choose your size based off of the available sizes from the drop down menu. My settings are measured with a jeweler's mandrel and the sizes are the same as if you tries them on in a jewelery store.
All rings vary in available sizes. If you are unsure of your ring size I do offer a ring sizing tool, which is available for purchase prior to purchasing your ring and can be found on the home page of my website or under the Rings collection. Otherwise, I would suggest stopping into a local jeweler and confirming your size prior to placing your order. Once your stone is set in your ring it cannot be removed or resized due to the possibility of damage in the process.
Once you have chosen the perfect keepsake for you, chosen your size (for ring orders), inclusions, and additives (if desired). You will find 2 shipping options at checkout.
If you are a returning customer and you will be using leftover preserved breastmilk from your last order (once you have confirmed you have leftover preserved breastmilk on file), please respond to your order confirmation email stating the same.
*Keep record of your tracking number on your package. It is in each customer's responsibility to track their inclusions and confirm that they were delivered.* Please also utilize the Order Status Page on the website to check if your inclusions have been received and the current status of your order. Allow up to 10 business days for your order status to be updated once your inclusions have been received.
*It is very important that you keep record of your tracking number on your package when shipping inclusions. It is in each customer's responsibility to track their inclusions and confirm that they were delivered. I will not email customers individually to confirm receipt, or respond to emails requesting confirmation. *
Shipping Option 1 (Final Shipping)
will include you shipping your own inclusions, first class, via USPS and paying $5 final shipping costs to ship your finished order. Ship according to the instructions listed in these Terms & Conditions. The address to ship will be on your order confirmation email.
Shipping Option 2 (Pre-Paid Shipping Package)
will include me mailing you a pre-paid shipping package and paying $15 shipping costs (which also includes the cost to ship your finished piece(s). The pre-paid package will include a bubble mailer and a pre-paid label to send me your inclusions and can be placed directly into your mailbox. Shipping packages are mailed within 10 business days of your order being placed. Ship according to the instructions here. The address to ship will be on your order confirmation email. Orders with pre-paid shipping packages will receive a tracking number with USPS via email once your package has shipped.
Inclusions for international orders are not eligible for the pre-paid shipping package due to customs regulations. You will be responsible for shipping your own inclusions international with tracking. Please ship as follows:
For customs, put the value of your package at $10.00 (convert from USD) to avoid fees that customs charges to insure your package. List the contents as "colored liquid (or powder for cremation ashes) for jewelry". Only send the amount listed below and follow the shipping instructions exactly. I am not responsible for any country's fees for having merchandise imported to that county. Any additional taxes or fees your country places on your package is the customer's responsibility.
Local orders placed in the Rock Hill, SC area have the option of local drop-off for your inclusions and pick-up for your finished order. Once your order has been placed, please respond to your order confirmation email to confirm instructions for drop-off. Please do not drop-off your inclusions before confirming with me. Local Orders are subject to the same turn around time, which begins the date inclusions are dropped off. Refunds for shipping costs on orders placed wishing to do local drop-off/pick-up instead, are completely in my discretion.
When dropping off inclusions, please clearly label bags and containers with the name and order # associated with your order.
INCLUSIONS FOR YOUR ORDER
Please clearly label bags and containers with the name and order # associated with your order
*Please do NOT send the last of any of your inclusions as they are irreplaceable items. I am not responsible for inclusions being lost or damaged in transit or for delays in shipping.*
Enclose 1 oz of room temperature breastmilk into a sealed breastmilk storage bag and then into a sealed ziplock bag to prevent leaks. Expired and frozen milk is fine as long is it is room temperature when shipped to prevent condensation inside the shipping package. Breastmilk must be completely thawed before shipping. Do not send more than 1 oz as it can cause leaks during transit. 1 oz is enough for several pieces.
*If you send more than one sample of breastmilk to be preserved separately for your order there will be an additional charge of $20 per sample. The costs associated with each order cover one sample of breastmilk. The additional invoice must be paid before your order ships. Should you wish to combine more than one sample of breastmilk into one stone, there is no additional cost.*
Place 1 scoop of powdered formula inside of a sealed ziplock bag and then into a second sealed zip lock bag to prevent leaks
Place 1 teaspoon of ashes into a sealed container and then into a sealed ziplock bag to prevent leaks.
Place umbilical cord in a ziplock bag and into the shipping package. Umbilical cord must be completely dried/ preserved prior to shipping. I will not work with cord blood as a personal preference.
Please prove 2-3 large petals or 4-5 small petals to ensure there is enough to create your piece. Flowers must be completely dried before shipping. Place petals into a zip lock bag and into the shipping package.
Please provide a lock of hair 1-2" long if possible, 1 inch at least. Please bind the lock with thread, etc to ensure that it stays together and place in a sealed ziplock bag.Extra/ Unused Inclusions:
Any extra or unused breastmilk, if it is still in viable condition, will be held for up to 3 months for the customer to utilize on future orders. I do not return formula for reasons of safety.
Any leftover or unused cremation ashes, hair, umbilical cord, flowers, etc will be returned to the customer with their finished order.
Appearance of Finished Products:
Your order will be created to your exact customization when placing your order. You will not receive a photo of your finished order prior to it shipping. Please answer any questions regarding customization prior to placing your order and be clear on the customization. Order changes are in the artist's discretion once your order has been placed.
Each piece I create is one of a kind. Colors of stones will vary. As each piece is made with inclusions from different customers, no one piece will exactly resemble another. Your piece will not be exactly the same as a piece that may have been posted on the page as they are made with other customer's inclusions and elements vary. For example, there are many color variations in breastmilk and other inclusions. No milk will look the same, which means no stone will look the same as the next. Sparkle elements will vary and the lighting used in photography may vary.
There is no guarantee regarding the placement of hair, umbilical cord, ashes, additive flakes, etc. Hair especially is a difficult material to work with and can be unpredictable for placement. If placement/ design is not specified, it will be in the artist's discretion.
Air bubbles in resin are natural and although I go to great effort to prevent them there may be some visible. This is a normal element in resin jewelry and will not be classified as a fault or defect.
My rings and metalwork will look handmade and you may see small scratches, excess solder, joins, inconsistencies and marks that are typical to items which are not mass-produced. The silver is not rhodium plated and will mark if scratched as with most handmade silver jewelry that is not mass-produced.
I often find fibers of hair and other elements in customer's inclusions and try my best to remove what I can but some may still be visible.
***Photos of finished orders are often posted on the Milk & Moments Facebook group page. Come join our community for a chance to view your order, and for inspiration from other orders placed! you can access the Facebook page by clicking the link at the top of the home page.***
Prices & Payment:
The prices for each item are clearly stated. Taxes, fees and shipping charges will be added at checkout. Prices are subject to change at any time.
Payments are made by means of electronic transaction.
Your piece will not be completed/ delivered until paid for in full in accordance with the provisions of these terms and conditions.
To ensure longevity, you should care for your jewelry according to these instructions. Care for your keepsake as the irreplaceable item that it is, after all it is made with precious inclusions.
Avoid bumping, scratching or sleeping in your jewelry. This could cause damage to your piece.
Avoid water and do NOT submerge your jewelry in water. Your piece is made with resin, which is water resistant not waterproof.
Store your piece out of direct sunlight. Prolonged exposure to sunlight can cause resin to discolor and soften.
When storing your jewelry in a closed bag, box or other container, include an anti-tarnishing strip to help prevent your jewelry from tarnishing over time.
Avoid smoking while wearing your jewelry. If your piece is in regular contact with smoke there is a possibility that it may yellow.
Avoid exposing your Jewelry to harsh chemicals. This includes cleaning solutions, lotions, hand sanitizer, perfumes, etc. This can cause resin to break down completely.
Clean your jewelry lightly with a silver polishing cloth, do not clean with water.
A copy of these care instructions are also included with your finished piece to ensure proper care and longevity.
*If these care instructions are followed it will help improve the longevity of your piece. However just like any tangible object, there is a possibility of change in appearance over time.*
A word on the longevity of your keepsake:
Your breastmilk has been completely preserved so it will not turn inside of the stone. However, your keepsake jewelry is made with resin and all resin can yellow over time. To increase longevity please follow the care instructions provided with your finished piece and listed here in the set Terms and Conditions. Sterling silver can tarnish over time. It is recommended to clean sterling silver with a polishing cloth to remove tarnish, and store your jewelry with an anti-tarnishing strip. Rose gold and gold plating can wear off over time.
I do honor a 3 month warranty. If your piece should discolor or obtain damage due to natural causes and not due to causes of failing to properly care for your piece, I will try to correct the damage if possible or offer you a percentage off of another piece. You will be required to cover the shipping cost to return your piece and the cost to ship the repaired or new piece back to you. I am not responsible for items damaged in transit once they have shipped and left my possession.
If there is an issue with the quality of your piece upon arrival, it is in my discretion to allow returns depending on the circumstance. If the issue can be corrected I will happily so do. You will be required to cover the shipping cost to return your piece and the cost to ship the repaired or new piece back to you. Some finished pieces are not eligible for return or exchange given that once a stone is placed it cannot be removed and the setting cannot be reused. If the issue cannot be corrected I may offer you a discount towards a new piece, this is also in my discretion.
The customer is responsible for confirming their ring size prior to placing their order. Returns for incorrect sizing will not be accepted, unless at fault of the artist.
Any refunds granted or denied will be completely in the artists discretion. Once an order is placed, it is the customer's responsibility to send their inclusions in a safe and timely manner. Failing to do so does not qualify for a refund unless the artist approves under the given circumstances. Orders for which the customer has not sent in the necessary inclusions within 30 days of the original order date will not qualify for a refund.
Any refunds that are granted will be subject to a 30% restocking fee to recover the expenses that are incurred by the artist to complete the customer's order including shipping costs, jewelry costs, supplies, etc.