Shipping policy

 

It is very important that you keep record of your tracking number on your package when shipping inclusions. It is in each customer's responsibility to track their inclusions and confirm that they were delivered. I will not email customers individually to confirm receipt, or respond to emails requesting confirmation.

The order turn-around time (TAT) is 20 weeks from the time that your inclusions are received, NOT from when the order is placed. This does not include shipping time once your finished order has been shipped. The TAT is contingent on the artist's order load, and subject to change at any time should there be a necessity to do so. Please see the Terms & Conditions page for further information.